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If we can be of assistance, we welcome you to contact us on the details below.

Tel.: +61 2 9690 2455 E-Mail:

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What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit the myMED-EL Webshop. They are not harmful and do not contain any confidential information such as your home address, date of birth. Cookies are an essential part of how our webshop works. Some of these cookies are required by our webshop to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience. By using our webshop, you also consent to the use of these cookies.

Cookies Are Used On Our Webshop For The Following Reasons:

  1. To allow you to securely sign in to your myMED-EL Account, so that you can use “My Account” features such as order information.
  2. To store the content of your online shopping bag whilst you browse the webshop and to complete an order.
  3. To record the areas of the website that you have visited, products you have viewed and time spent browsing, as well as the products you purchased. MED-EL Implant Systems Australasia Pty Ltd. uses this information to help make the webshop more user friendly, develop our shop design and to continuously improve the quality of the service we provide.
  4. To distribute visitors to our webshop evenly across platforms to ensure the content is served at the fastest possible speed.


Are Cookies Safe?

Yes. The information stored in cookies is safe and anonymous. They do not contain any information which could personally identify you and your account security is never compromised. You can find more information about cookies at and For a video about cookies visit


Can I Turn Off Cookies?

MED-EL Implant Systems Australasia Pty Ltd. uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy and security policy, we require your consent to use them. To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer’s hard drive. For information on how to disable cookies, please consult the “Help” tab of your browser via the menu bar.It must be noted that if you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping bag and accessing your account, will not work at all.



MED-EL Implant Systems Australasia Pty Ltd. takes online security very seriously and use registered secure site under Amazon Certificate Authority.
How Do We Protect Your Information?

We use a server certificate (also known as a digital certificate) to assure you of our identity and secure sockets layer (SSL) to encrypt data transmissions.

If you want to check our certificate/security you can do so using one of the following methods:

From your browser when you are within the Site:
Microsoft Internet Explorer 4 or later
Click on the gold padlock at the bottom right of your browser to bring up the details of this Site’s Digital ID.

Mozilla Firefox
Click on the yellow padlock at the bottom left of your browser to bring up the security information.

Click on the padlock within the address bar of your browser to bring up the security information.

The security measures described above are just some of the administrative, technical, and physical steps we take to protect your personal information. However, the open nature of the Internet means that an absolute guarantee of security cannot be offered, and you should be aware that even with all the measures we take, we cannot guarantee the security of your personal information.


MED-EL Implant Systems Australasia Pty Ltd are committed to complying with the Data Protection Act 1998 and have published this guide to help you understand how and why MED-EL Implant Systems Australasia Pty Ltd. collect information from you, to whom such information is disclosed and what your rights are. You can access our Website home page and browse our site without disclosing your personal data. However, when you register with myMED-EL you will be asked to provide certain information about yourself.

What Information Do We Collect And How Do We Obtain It?

We receive information in one of two ways either directly from you when you register with us or from a care give such as parents.

If you register with us you will be asked to provide certain information such as your name, address, telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.

How Do We Use Your Information?

We use the information that we collect about you to:

  1. Process your orders
  2. Assess your application and to verify your identity.
  3. Manage your account.
  4. Administer this website.
  5. Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.
  6. Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.

If you have given us permission to send you information about our products and services by telephone, email or in writing, MED-EL Implant Systems Australasia Pty Ltd will do so in accordance with legislation including the Spam Act 2003 (Cth) and the Do Not Call Register Act 2006 (Cth).

Who Does MED-EL Implant Systems Australasia Pty Ltd Disclose The Information It Collects To?
We use information about you for purposes other than the provision of a website shopping facility. As a result we may disclose your information to:

  1. Within the MED-EL HQ (Austria) and subsidiaries.
  2. Legal and debt recovery representatives for debt collection and debtor tracing purposes if provided for by law.
  3. Reputable companies to fulfill your order or process your data on our behalf.
  4. Health Care Partners, Providers and Care Givers

Some of the entities we use may be located overseas in countries including the United Kingdom, India, USA, South Africa.


Google Analytics

The Websites use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies” to help us analyze how users use the Websites. The information generated by the cookie about your use of the Websites (including your IP address) will be transmitted to and stored by Google. To learn more about Google Analytics and how you can opt out, visit By using the Websites, you consent to the processing of data about you by Google.



If you choose a direct payment gateway to complete your purchase, then Westpac stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS).  We will NOT store any credit card information directly in our Webshop.

Westpac payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Westpac Terms of Service here or Privacy Statement.

Keeping In Touch With You

We want to keep you up to date with information about new ranges, special offers and improvements to this site.

If you decide you do not want us to contact you, you can request that we stop using your information and that we stop mailing information to you by writing to MED-EL Implant Systems Australasia Pty Ltd via, quoting Security and Privacy Enquiry.

You may continue to receive mailings which are already on route to you for a short period of time while your request is being dealt with.

Your Rights Under The Data Protection Act 1998 (Cth)

You have a right to access the personal data that we hold on you. If you would like to see a copy please send a written request to MED-EL Implant Systems Australasia Pty Ltd , quoting Security and Privacy Enquiry or go to “My Account” section at the Webshop. If you think the information we hold on you is incorrect please contact us via, quoting Security and Privacy Enquiry.

Monitoring Communications

To protect the operation of our computer systems we monitor incoming and out going email.

Changes To The Privacy Policy

We keep our privacy policy under regular review and we will place any updates in this webpage. This privacy policy was last updated on 4 March 2018.

Enquiries And Complaints

If you have any privacy related questions or think there has been a breach of Australian privacy laws by MED-EL Implant Systems Australasia Pty Ltd, please write to, quoting Security and Privacy Enquiry. We will investigate any complaint and will notify you of the making of a decision in relation to your complaint as soon as is practicable after it has been made.

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